Uptime Policy

1. Uptime Guarantee

NGP Hosts aims for 99.5% uptime but provides no formal guarantee. As a free service, uptime commitments are limited.

No Service Level Agreement (SLA), refunds, or compensation is provided for downtime.

2. What Constitutes Downtime

Downtime occurs when:

• Servers are unreachable or return connection errors
• Control panel is inaccessible
• Core services are unavailable
• Services require authentication but fail

3. Scheduled Maintenance

We perform scheduled maintenance for:

• Software updates and security patches
• Hardware maintenance and upgrades
• Database maintenance
• Infrastructure improvements

Maintenance Windows

• Notice: 48 hours advance notice for major maintenance
• Frequency: Typically monthly or as needed
• Duration: 30 minutes to 2 hours
• Communication: Discord announcements

4. Unscheduled Downtime

Causes of unscheduled downtime include:

• Hardware failures or infrastructure issues
• Network connectivity problems
• DDoS attacks or security incidents
• Software bugs or critical errors
• Third-party service failures
• Natural disasters or emergencies
• Power outages or utility failures

5. Uptime Monitoring

• Continuous monitoring of core services
• Automated alerts for infrastructure issues
• Community status updates via Discord
• Post-mortem analysis of extended outages

6. Incident Response

• Automatic failover systems for critical services
• 24/7 monitoring with rapid response times
• Communication updates during outages
• Detailed incident reports after resolution

7. Emergency Maintenance

Critical security or infrastructure emergencies may require:

• Immediate service shutdown without notice
• Emergency patching or repairs
• Extended maintenance windows
• Data loss risk during recovery

8. Compensation

NO COMPENSATION is provided for downtime.

• Service is free; no refunds apply
• No credits or resource bonuses offered
• No compensation for lost revenue or data
• Users accept all risk of downtime

9. Regional Outages

If your region experiences an outage:

• NGP Hosts will attempt rapid restoration
• No compensation is provided
• Backup or restore services are not guaranteed
• Data loss is possible during outages

10. Voluntary Discontinuation

NGP Hosts reserves the right to:

• Discontinue the service at any time
• Provide minimal notice (or no notice)
• Delete all user data upon shutdown
• Offer no compensation or alternatives

11. Expected Outages

Users should expect periodic outages for:

• Maintenance (monthly or more frequent)
• Hardware failures (unpredictable)
• Security incidents (possible)
• DDoS mitigation (possible)

12. Backup During Outages

During extended outages:

• Backups may not be accessible
• Data may be temporarily inaccessible
• Recovery is not guaranteed
• Offline backups are your responsibility

13. High Availability

Critical applications should NOT rely on NGP Hosts for:

• Production environments
• Mission-critical services
• Data that cannot be lost
• Services requiring guaranteed uptime

Consider paid hosting providers for critical applications.

14. Communication During Outages

Outage information will be posted on:

• Discord server (#status channel)
• Twitter/X (@NGPHosts)
• Website status page (when available)

15. Modifications

This policy may be modified at any time without notice. Continued use constitutes acceptance of changes.