Support & Help

We're here to help! Get answers, open tickets, and join our community.

How Can We Help?

Discord Community

Join our active Discord server for real-time support, community chat, and announcements.

Join Discord

Support Tickets

Open a support ticket in your control panel for detailed assistance from our team.

Open Ticket

Documentation

Browse our comprehensive documentation for guides, tutorials, and technical information.

View Docs

FAQ

Check our FAQ for answers to commonly asked questions about hosting, invites, and backups.

View FAQ

Join Our Discord Server

Our Discord community is the best way to get help, meet other server owners, and stay updated on NGP Hosts.

Community Support

Get help from experienced users and our support team instantly. Ask questions and share knowledge.

Live Announcements

Get notified about maintenance, updates, new features, and important announcements in real-time.

Server Showcase

Show off your Minecraft server, find collaborators, and network with other server owners.

Bug Reports

Report issues directly to the team and help us improve NGP Hosts for everyone.

Join Discord Now

Click the button above to join our Discord community

Open a Support Ticket

Can't find the answer? Open a detailed support ticket and our team will respond within 24 hours.

What Happens Next?

  1. Your ticket is submitted to our system
  2. You'll receive a confirmation email with your ticket ID
  3. Our team reviews your request (usually within 24 hours)
  4. We respond with a solution or request more information
  5. Ticket remains open until resolved

Tips for Faster Resolution

  • ✓ Be specific about your issue
  • ✓ Include error messages or screenshots
  • ✓ Provide your server ID or account email
  • ✓ Describe steps to reproduce the issue
  • ✓ Attach relevant configuration files

Support Response Times

Discord

15 minutes

Average response time (during business hours)

Support Tickets

24 hours

Maximum response time

Critical Issues

1-2 hours

For critical/security issues

Support Hours

Our team monitors support channels throughout the day. Discord may have community responses outside business hours.

Business Hours: Monday - Friday, 9 AM - 6 PM UTC

Quick Solutions for Common Issues

Server Won't Start?

  • Check system logs in the console
  • Verify you have enough RAM allocated
  • Try restarting the server
  • Check documentation for error codes

Can't Connect to Server?

  • Verify the server IP address is correct
  • Check that server is running (green status)
  • Try adding the server to your multiplayer list
  • Check your firewall settings

Lag or Performance Issues?

  • Upgrade to a higher tier with more resources
  • Check system monitor for CPU/RAM usage
  • Optimize your world (remove old chunks)
  • Install optimization plugins

Lost World Data?

  • CRITICAL: Stop the server immediately
  • Check backup slots for a recent backup
  • Restore from backup if available
  • Contact support with details (backup may not exist)

Invites Not Counting?

  • Wait 7 days for referred account to mature
  • Check referral link is being used correctly
  • Verify referred account is verified
  • Check for account suspensions

Can't Access Control Panel?

  • Clear browser cache and cookies
  • Try a different browser
  • Check your account isn't suspended
  • Reset your password

Issue not listed above? Open a support ticket or ask on Discord

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